Privacy Policy
Last updated: April 14, 2026
1. Information We Collect
We collect information you provide directly when creating an account or using our services, including your name, email address, phone number, and address. For care providers, we also collect professional credentials and identification documents. We automatically collect usage data such as device information, IP address, and how you interact with our platform.
2. How We Use Your Information
We use your information to: (a) provide and improve our care coordination services; (b) match families with suitable care providers; (c) process payments and transactions; (d) send service-related communications such as appointment confirmations and care updates; (e) ensure the safety and security of our platform; and (f) comply with legal obligations.
3. How We Share Information
We share your information only as needed to operate our platform. This includes sharing with: care providers or families you are matched with (limited to what is necessary for care coordination), payment processors, service providers who help us operate the platform, and legal authorities when required by law. We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure credential storage, and regular security assessments. API keys and sensitive configuration data are stored encrypted in our database and never hardcoded in applications.
5. Your Rights and Choices
You have the right to: access your personal information, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), opt out of promotional communications, and withdraw consent for data processing where applicable. To exercise these rights, contact us at support@icariatogether.com.
6. Cookies and Tracking
We use essential cookies to operate our platform and remember your preferences such as language and theme settings. We may use analytics tools to understand how our platform is used and to improve the user experience. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. When you delete your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as resolving disputes.
8. Children's Privacy
iCaria is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.
9. International Data
Your information may be processed and stored in Canada and other countries where our service providers operate. We ensure appropriate safeguards are in place for any international data transfers in accordance with applicable privacy laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and, where appropriate, by email. Your continued use of iCaria after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@icariatogether.com.