Partner organization training, in the open
The standards and obligations we hold partner organizations to. Read any module free. Partner staff get the full curriculum, including onboarding, inside the portal.
4 modules
Partnership standards
What we hold partner organisations to, and how a referral is handed over properly.
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iCaria Quality Standards and Service Expectations
What iCaria commits to families on every booking, what families are told to expect from a partner organization like yours, how to tell a service question from a
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Referral Protocols and Warm Handoffs
What to put in an outbound referral, how to hand off the family to the advocate, and what to do when a referral comes back from iCaria to your organization.
Safeguarding and privacy
Duty of care and confidentiality when two organisations share responsibility for a person.
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Safeguarding Obligations for Partner Organizations
The four categories of safeguarding concern in a B2B partner context, the line between concern and confirmation, the same-day path to the family's advocate and
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Data Privacy and Confidentiality in B2B Partnerships
What your partner portal view shows you and what it does not, what your organization may keep on file and what stays inside iCaria, how to answer a question abo